How we score water damage restoration companies

What the score is

Every water damage restoration company on this site is scored the same way, from one source: what the company publishes on its own website, on the date shown on its page. We count facts. We do not rate workmanship, prices or service, and a company may offer something it does not mention online.

How the points add up

• Services listed — one point for each of these 13 services the website lists: Water extraction, Structural drying, Mold remediation, Sewage cleanup, Flood and storm damage, Fire and smoke damage, Reconstruction and repairs, Contents pack-out and cleaning, Leak detection, Crawl space and basement drying, Odor removal, Biohazard cleanup, Commercial restoration.
• IICRC certification stated — the website states IICRC certification for the firm or its technicians.
• Shows a license number — the website displays a state or city license or registration number.
• States a response time — the website states a specific arrival time, such as within 60 minutes.
• Works with insurance — the website says it bills or works directly with insurance companies, or helps with claims.
• States it is insured — the website states the company or its technicians are insured.
• Written guarantee — the website states a satisfaction guarantee or workmanship warranty.
• Publishes prices — the website shows at least one dollar price.
• States when founded — the website states the year the company was founded.

Companies are ordered by total points, then by the number of services listed, then alphabetically. On a page for one service, companies listing more of that service's items come first, then by total points. A company whose website we could not read is not scored or ranked; it appears in a separate alphabetical “Not yet reviewed” list. A license number is recorded only when the company's own website displays it; we do not check it against the licensing board, so check it yourself before you hire.

What the badges mean

Each badge is one of the facts above, and you can check it on the company's website. Widest range of services goes to the company or companies listing the most services (ties share it).

Where the companies come from

We find companies through web search, then read each company's own website. Directories and review sites may tell us a company exists, but nothing is copied from them. Sites that only pass calls on to unnamed contractors (lead-generation sites) are not listed.

What we don't do

• No company pays to be listed, ordered or badged, and there are no featured or sponsored listings.
• No reviews or star ratings.
• Website and phone links go straight to the company. We do not take bookings or sell leads.
• Nothing is guessed: if a company's website doesn't say it, it isn't counted.

Any company can ask for a correction by emailing hello@backroomops.co.nz with a link to the page on its website that shows the change.